Overview
Welcome to Krivra ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services.
By accessing or using Krivra, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Account Information: Name, email address, password, and profile details when you register.
- Contact Information: Name, email, phone number, and company name when you contact us or fill out forms.
- Payment Information: Billing address, credit/debit card details (processed securely via third-party payment processors).
- Communications: Messages, feedback, and support requests you send us.
- User Content: Data, files, and content you create or upload to the platform.
Information Collected Automatically
- Usage Data: Pages visited, features used, clicks, and time spent on the platform.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Log Data: Server logs including access times, error reports, and referring URLs.
- Cookies & Tracking Technologies: Session cookies, analytics cookies, and similar technologies.
Information from Third Parties
- Social login providers (Google, LinkedIn) when you authenticate through them.
- Integration partners when you connect third-party tools to Krivra.
- Publicly available sources to verify business information.
How We Use Your Information
We use the information we collect for the following purposes:
To operate, maintain, and improve the Krivra platform and all its features.
To send transactional emails, product updates, security alerts, and support responses.
To understand how users interact with our platform and improve user experience.
To detect and prevent fraud, unauthorized access, and security incidents.
To process payments, manage subscriptions, and send invoices.
To comply with applicable laws, regulations, and legal processes.
We rely on the following legal bases for processing: performance of a contract, legitimate interests, compliance with legal obligations, and your consent (where applicable).
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active Accounts: Data is retained throughout the duration of your account.
- After Account Deletion: Most personal data is deleted within 30 days. Some data may be retained for up to 90 days in encrypted backups.
- Legal Obligations: Financial records may be retained for up to 7 years as required by law.
- Anonymized Data: Aggregated, anonymized data may be retained indefinitely for analytics purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data ("right to be forgotten").
Request that we limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to certain types of processing, including direct marketing.
To exercise any of these rights, contact us at privacy@krivra.com. We will respond within 30 days.
Security
We implement industry-standard security measures to protect your personal information, including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Role-based access controls and two-factor authentication
- 24/7 security monitoring and incident response
While we take reasonable precautions, no security system is impenetrable. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by applicable regulations.
Third-Party Links
Our platform may contain links to third-party websites, integrations, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.
Children's Privacy
Krivra is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@krivra.com.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page with an updated "Last Updated" date
- Sending an email notification to registered users
- Displaying an in-app banner for material changes
Your continued use of Krivra after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Mumbai, Maharashtra, India